📍 Delivering Across UAE

Shipping Policy

Last Updated: 01/03/2024

Thank you for choosing Proudi Trading FZE! We are committed to providing a seamless and efficient shopping experience. Our shipping services are available throughout the United Arab Emirates (UAE), and we strive to ensure that your orders are delivered in a timely manner. Please review the details of our shipping policy below:

1. Order Processing Time

  • 1.1 Orders are processed and dispatched within 0 to 1 business day upon payment confirmation.

2. Transit Time

  • 2.1 Our standard shipping typically delivers within 1 to 2 business days (Monday to Saturday) after dispatch. Delivery times may vary based on your location and the volume of orders at the time.

3. Shipping Charges

  • 3.1 Free shipping is available for orders over 200 AED, subject to our Terms & Conditions.
  • 3.2 For orders below 200 AED, a standard shipping charge will apply.
  • 3.3 For heavier items, additional shipping charges may apply, even for orders over 200 AED. These charges will be displayed at checkout, and we encourage you to review the shipping charges before confirming your payment.

4. Shipping Carrier

  • 4.1 We operate our own delivery system to ensure reliable and on-time deliveries.

5. Order Tracking

  • 5.1 Upon shipment, we will provide an estimated delivery time.
  • 5.2 You can track the status of your order at any time by contacting our customer support team via WhatsApp or email for real-time updates.

6. Order Status Updates

  • 6.1 You will receive notifications regarding the status of your order through email or WhatsApp. These updates will include information about processing, shipment, and delivery. For any queries, feel free to contact us during working hours.

7. Missing Packages

  • 7.1 If your package is missing and has not been delivered within the estimated timeframe, please contact our customer support team immediately at [email protected] or via WhatsApp at +971506325364.
  • 7.2 We take full responsibility for any missing packages and will work promptly to resolve the issue.

8. Special Shipping Conditions

  • 8.1 For heavier items, delivery may be limited to ground level only.
  • 8.2 If you require delivery to an upper floor, please ensure to provide this information in the order notes during checkout. Additional charges may apply for such requests.

9. Contact Information

For further assistance, please contact us via:

Email: [email protected]
9.1. For any questions or further assistance regarding our shipping policy, please reach out to us at [email protected].

WhatsApp: +971506325364