Shipping Policy

Last Updated: 28/11/2024

Thank you for shopping with Proudi Trading FZE! We are dedicated to offering a seamless shopping experience, with reliable shipping services to all our customers in the United Arab Emirates (UAE). Please take a moment to read through our shipping policy:

1. Order Handling Time
1.1. Orders are processed and handled within 0 to 1 business day from the time of payment confirmation.

2. Transit Time
2.1. Our standard shipping option typically delivers within 1 to 2 business days (Monday to Saturday) from shipment. Delivery times may vary based on your location and shipping volume at the time.

3. Shipping Charges
3.1. We offer free shipping for orders over 5000 AED.
3.2. For orders below 5000 AED, a standard delivery charge will apply. This will be displayed during checkout before payment.

4. Shipping Carrier
4.1. We have our own delivery system and partner with a trusted and reputable courier service to ensure your order is delivered safely and reliably.

5. Order Tracking
5.1. Once your order is shipped, we will provide a tracking number.
5.2. You can track your order using this number on our Order Tracking Page to view real-time updates on your delivery status.

6. Order Status Updates
6.1. You will receive email notifications for any updates on the status of your order, including processing, shipment, and delivery.

7. Missing Packages
7.1. If your package is missing and has not been delivered within the estimated delivery timeframe, please contact our customer support team at [email protected] immediately.
7.2. We take full responsibility for any missing packages and will work quickly to resolve the issue.

8. Special Shipping Conditions
8.1. For heavier items or materials, delivery may be restricted to ground-level only.
8.2. If you require your order to be delivered to an upper floor, please make sure to include this information in your order notes during checkout.

9. Contact Information
9.1. For any questions or further assistance regarding our shipping policy, please reach out to us at [email protected].