KEEP IT RUNNING.
KEEP IT
EFFICIENТ.
Professional installation, preventive maintenance, repairs and annual maintenance support for solar and electric water heating systems across the UAE.
A GOOD SYSTEM
NEEDS GOOD
SUPPORT.
A solar water heating system is a long-term investment. Proper installation, regular inspection and timely maintenance help maintain system performance and reliability.
PROUDI provides service support designed around the complete lifecycle of your water heating system — from installation and commissioning to preventive maintenance, troubleshooting and annual maintenance contracts.
COMPLETE SERVICE
SUPPORT.
Practical technical support for solar and electric water heating systems, with a focus on maintenance, reliability and long-term operation.
Professional Installation
Proper system installation, connection, commissioning and operational checks for solar water heating systems.
Preventive Maintenance
Regular inspection and maintenance to help identify potential issues before they affect system performance.
Troubleshooting & Repairs
Technical inspection and repair support for system issues, performance problems and component faults.
Heating Element Service
Heating element inspection, drainage, scale cleaning, testing and commissioning where applicable.
Annual Maintenance
Structured annual maintenance packages designed for customers who want ongoing technical support.
Genuine Spare Parts
Support with genuine system components and spare parts required for maintenance and replacement.
SIMPLE. CLEAR.
PROFESSIONAL.
Request
Submit your service request through the PROUDI service portal or contact our team.
Review
Our team reviews the service requirement and identifies the appropriate technical support.
Service
Our service team carries out the required inspection, maintenance or repair.
Support
We continue to support your system with maintenance, spare parts and after-sales service.
MAINTAIN TODAY.
AVOID PROBLEMS
TOMORROW.
Regular maintenance helps keep the system operating efficiently and provides an opportunity to identify wear, scaling and component issues at an early stage.
What Preventive Maintenance Includes
- Solar panel cleaning
- Tank condition and hot-water temperature checks
- Air vents, pressure relief valves and safety devices
- Heating-element wiring and thermostat cut-in/cut-off
- Heating element drainage and scale cleaning
- Testing and commissioning
- General system care
LONG-TERM SUPPORT.
LESS WORRY.
PROUDI AMC packages are available for 150L–300L thermosiphonic solar water heaters, providing structured preventive maintenance and service support.
Premium
Enhanced maintenance and service support.
Renewal: AED 1,050
- Minimum 2 preventive maintenance visits/year
- Full warranty during contract period
- Spare parts free of charge under Premium AMC
- Labour free of charge
- Emergency response within 24 hours, free of charge
- Extra visits subject to applicable charges / approval
Standard
Essential annual maintenance and service support.
Renewal: AED 750
- Maximum 2 preventive maintenance visits/year
- Limited warranty during contract period
- Spare parts at discounted rates
- Labour free of charge
- System issues receive response within 48 hours
- Extra visits charged separately
AMC SERVICE
DETAILS.
| Service | Premium AMC | Standard AMC |
|---|---|---|
| Preventive Visits | Minimum 2 / Year | Maximum 2 / Year |
| Warranty | Full | Limited |
| Spare Parts | Free of charge | Discounted rates |
| Labour | Free | Free |
| Emergency Response | Within 24 Hours | Within 48 Hours |
| Extra Visits | Subject to approval / charges | Charged separately |
WE LOOK AT THE
COMPLETE SYSTEM.
Solar Panel Cleaning
Cleaning and visual inspection of the solar collector surface.
Tank Inspection
Tank condition and hot-water temperature checks.
Safety Devices
Inspection of air vents, pressure relief valves and safety devices.
Electrical Components
Heating-element wiring and thermostat cut-in/cut-off checks.
Heating Element
Drainage, scale cleaning, testing and commissioning.
General System Care
General inspection and maintenance of the system.
SMALL MAINTENANCE.
BIG DIFFERENCE.
Performance
Regular inspection helps keep the system operating efficiently.
Early Detection
Maintenance provides an opportunity to identify potential issues at an early stage.
Long-Term Care
Consistent servicing supports the long-term care of the complete water heating system.
REQUEST SERVICE ONLINE
Submit and manage your PROUDI service requests through our dedicated service portal.
SERVICE QUESTIONS.
CLEAR ANSWERS.
YOUR SYSTEM.
OUR
SUPPORT.
Keep your solar water heating system maintained, reliable and ready for everyday use with PROUDI service support.
A Team of Experts You Can Trust
We provide high-quality solar water heaters from top brands like Ariston, Zenith, and Sundware and electrical heaters. We offer various models, including flat-plate collectors and evacuated tube systems.
Yes, we offer complete solar water heater installation services, ensuring optimal performance and efficiency.
The right solar water heater depends on factors like your household size, water consumption, and roof space. Contact us for a free consultation.
We recommend servicing your solar water heater every 6-12 months to ensure efficiency and longevity
Yes, we offer tailored solutions for all property types. Whether it’s a villa, apartment complex, hotel, or commercial facility, we have systems sized and configured to meet your needs.
A well-maintained solar water heater typically lasts 15–20 years. Regular servicing and the use of original spare parts help extend its lifespan.
Yes, most of our systems come with an integrated electric backup heater, ensuring hot water even during cloudy or rainy days.
Absolutely. Our solar systems are designed to work year-round. They include backup heating options to ensure uninterrupted hot water supply during low sunlight conditions.
Yes, we provide scheduled maintenance and emergency repair services to keep your system running efficiently. Maintenance includes scale removal, anode check, and safety valve inspection.
We offer warranties ranging from 5 to 10 years on tanks and collectors, depending on the brand and model. Extended warranties are available with regular maintenance.
Yes, in most cases, we can replace your traditional electric heater with a solar system and retrofit it to existing plumbing with minimal modifications.
Most residential solar water heater installations are completed within 1–2 days, depending on site access and complexity.
Yes. Customers are responsible for arranging access approvals, gate passes, or community permissions (if applicable). Our team can assist with necessary documentation if needed.
We assess the site first. For most villas and low-rise buildings, manual lifting is used. For high-rise or difficult access areas, crane services may be required, which will be informed in advance.
Yes. We recommend a strong, level, and waterproof concrete base. Our team can advise or construct a suitable foundation if needed, ensuring proper weight distribution and safety.
Yes, we offer free site inspection within our service areas. This helps us recommend the best system based on your location, roof access, and hot water needs.
Yes, we offer flexible AMC packages, including:
- Regular servicing (every 6 months)
- Scale removal
- Anode rod check
- Safety valve & heater inspection
- Priority repair support
Contact us to choose a package that fits your system and usage.
We offer quick response for urgent service calls. Contact our service line, and we’ll arrange inspection and repair within 24–48 hours, depending on location and severity.
Yes. We stock genuine spare parts for Ariston, Zenith, and Sundware systems. Using original parts ensures warranty validity and long-term performance.
Yes. For brands like Sundware, Ariston, Zenith warranty is valid only if the system is serviced every 6 months using original parts. Keep maintenance records for future claims.
Yes, relocation is possible. We offer professional dismantling and reinstallation services to ensure the system functions properly at the new location.