Shipping Policy

Last Updated: 26/06/2025

Thank you for shopping with HOME DELUXE BLDG MAT TRL.L.C.SP
 via proudi.ae! We are committed to delivering your solar and electric water heaters, along with spare parts, promptly and reliably across the United Arab Emirates (UAE).

1. Order Processing Time

  • Orders are processed and dispatched within 0–1 business day after payment confirmation.
  • Orders placed on Fridays or public holidays will be processed on the next business day.

2. Delivery Timeframe

  • Standard delivery takes 1–2 business days (Monday to Saturday) after dispatch.
  • Delivery timelines may vary based on your location and current order volume.

3. Shipping Fees

  • We offer free shipping on all orders, regardless of order value or item size.
  • Delivery is free across the entire UAE — with no hidden fees or surprise charges at checkout.
  • This includes all products, including bulky or heavy items like water heaters.

4. Delivery Method

  • Deliveries are fulfilled using our in-house delivery system for greater control and reliability.
  • In select areas, we may use trusted local logistics partners.

5. Shipping Area

  • We currently only deliver within the United Arab Emirates (UAE).
  • No international shipping is available at this time.

6. Order Tracking & Updates

  • You will receive updates via WhatsApp or email with shipping and delivery details.
  • For tracking or inquiries, contact us: 📧 Email: info@albanyw.com
    📲 WhatsApp: +971 56 430 52 51

7. Order Notifications

We will notify you about:

  • Order confirmation
  • Shipping dispatch
  • Estimated delivery time

For live assistance, please contact us during business hours.

8. Delayed or Missing Packages

If your package is delayed or missing:
📧 Email: info@albanyw.com
📲 WhatsApp: +971 56 430 5251
We will promptly investigate and resolve the issue.

9. Special Shipping Conditions

  • Large items (e.g., water heaters) may be delivered to the ground floor or building entrance only.
  • If you need delivery beyond the ground floor or to an area with limited access (e.g., no elevator), mention this in your order notes.
  • Extra charges may apply for such deliveries.

10. Contact Us

For any shipping-related questions or assistance:
📧 Email: info@albanyw.com
📲 WhatsApp / Phone: +971 56 430 5251