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Return & Refund

Last Updated: 24/09/2023

At albanyw.com, we aim to ensure your satisfaction with our decorative tiles, bath fixtures, kitchen related products, construction chemicals, bathtub, bathtub screens, shower enclosure, basin cabinet and shower tray products. This Return and Refund Policy outlines the conditions for accepting returns and issuing refunds, so please read it carefully.

1. Returns

1.1. Eligibility: We accept returns for all products within 7 days from the date of delivery.

1.2. Return Request: To initiate a return, please send an email to info@albanyw.com with your order details and the reason for the return. We will provide you with a return label in the form of a soft copy via email within 24 hours.

1.3. Return Condition: To be eligible for a return, the product must be new, unopened, and in its original packaging.

2. Refunds

2.1. Eligibility: Refunds are processed for eligible returned products. Once we receive and inspect the returned item(s) and verify that they meet the return condition, we will proceed with the refund process.

2.2. Refund Amount: If your return is approved, we will issue a refund to your original method of payment. However, please note the following:

  • If the return is due to a defective product, no return shipping charge will apply.
  • For returns that are not due to defects or errors on our part, a return shipping charge of 50 AED will be deducted from your refund.

2.3. Refund Process: Please allow for a processing time of up to 2 business days for your refund to be credited back to your account.

3. Damaged or Defective Items

3.1. If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will work to resolve the issue promptly and provide you with a replacement or a refund, as appropriate, without any return shipping charge.

4. Cancellations

4.1. If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you may need to initiate a return upon receiving the product.

5. Contact Information

5.1. If you have any questions or require further assistance regarding our return and refund policy, please contact us at info@albanyw.com.

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