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help & FAQ

What payment methods do you accept?

We accept Visa and MasterCard credit and debit cards, Google Pay, Apple Pay, and Cash on Delivery (COD) for your convenience. You can choose the payment method that suits you best during the checkout process.

How long does it take to process and deliver an order?

Order processing typically takes 0 to 1 business day, and our standard delivery timeline ranges from 2 to 3 business days within the United Arab Emirates. You can track the status of your order using the provided tracking number.

What is your return policy?

You can initiate a return within 7 days of receiving your order. To be eligible for a return, the product must be new, unopened, and in its original packaging. If the return is due to a defective product, there will be no return shipping charge. Otherwise, a return shipping charge of 50 AED applies.

How can I track my order?

We provide a tracking number for each order. You can use this tracking number to monitor the status and progress of your order in real-time. Visit our Order Tracking page and enter your tracking number for updates.

What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will promptly assist you and provide a replacement or a refund, as appropriate, without any return shipping charge.

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